When does the Easyhome 15-day promise not apply?

Like any performance promise, this one assumes the property is marketed at the agreed, correctly assessed price and that the seller accepts a valid offer meeting the agreed conditions. If the objective is not met under those terms, the agency fees are waived. The precise conditions are defined in your sales mandate, so review them with your Easyhome office.

A “sold in 15 days” promise is a two-sided commitment, and understanding the seller’s side is what stops surprises. The agency commits to marketing effort and reach; the seller, in turn, commits to letting the property be sold on the terms both parties agreed at the start.

The most important of those terms is price. The promise is built around the correctly assessed value produced at the free on-site valuation. If a seller insists on marketing well above that figure, the pricing that makes a 15-day sale realistic is no longer in place, so the ordinary logic of the promise cannot be expected to hold. The counter-intuitive lesson is that the biggest threat to a fast sale is not the market but an inflated asking price, and the promise is essentially a discipline that guards against it.

The second condition is accepting a valid offer. If a buyer is found within the window and makes an offer that meets the agreed conditions, declining it sits outside what the promise was meant to cover. The commitment is to produce a genuine buyer, not to force a seller past their own agreed terms, but it does assume the seller will honour those terms.

Rather than relying on an informal list, read the exact conditions in your mandate. If the objective is not met under those terms, the agency fees are waived, and your Easyhome adviser will confirm the detail before you sign.

At a glance